Terms of Service
By using ClaimAbroad (“the platform”), you agree to these terms.
What ClaimAbroad is
ClaimAbroad is an independent cross-border crisis resolution platform. We are not a law firm. We do not provide legal advice or legal representation. We coordinate information, guide users through structured processes, and when needed, connect users with verified third-party specialists.
User responsibilities
When submitting a case, you agree to provide truthful, factual information based on your actual experience. You agree not to submit defamatory, abusive, or knowingly false content. Cases containing accusations, insults, or unverifiable claims will not be published. You understand that submitting false or malicious content may expose you to legal liability under Turkish law (TCK Articles 125-131).
Business right of reply
In accordance with Turkish consumer protection regulations, businesses identified in cases are notified and given a minimum of 72 hours to respond before any case information is made public. This right of reply is a legal requirement that we fully respect.
Content moderation
All cases are reviewed by our team before any action is taken. We reserve the right to edit, anonymise, or decline to publish any case that does not meet our editorial and legal standards. Published cases may be updated, amended, or removed in response to business disputes, legal requests, or new information.
No guarantees
ClaimAbroad does not guarantee any specific outcome for any case. Resolution depends on the specifics of your situation, the response of the business, and applicable laws. We provide guidance and coordination, not legal guarantees.
Takedown requests
Businesses or individuals who believe published content violates their rights may submit a takedown request to [email protected]. We will review all requests in accordance with Law No. 5651 and respond promptly.
Liability
ClaimAbroad acts as a hosting provider under Law No. 5651. We are not liable for the accuracy of user-submitted content. We implement notice-and-takedown procedures in accordance with Turkish law.
Governing law
These terms are governed by the laws of England and Wales. For matters relating to Turkish regulatory compliance, applicable Turkish law applies.