Real Reported CaseTransportAntalya, Turkey
Charged €1,100 for Pre-Existing Bumper Scratch — Car Rental Dispute in Antalya
Anonymous tourist
Tourist charged €1,100 for scratch on rental car in Antalya that was allegedly already there at pickup. No photos taken. Chargeback in progress.
Case Details
Category: Car Rental
Location: Antalya, Turkey
Reported loss: €1,100
Status: Chargeback in progress
Timeline
- Vehicle collected in Antalya
- One-week rental
- Vehicle returned — scratch identified
- €1,100 charged to credit card
- User alleges scratch was pre-existing
- Chargeback filed
What Happened
The user rented a car for one week in Antalya. Upon return, the rental company identified a scratch on the rear bumper and charged €1,100. The user alleges the scratch was already present at pickup but acknowledges they did not photograph the car at collection.
The rental company reportedly charged the credit card without explicit authorisation and refused to engage in any dispute process.
Reported Issues
- Charge for allegedly pre-existing damage
- No vehicle photos taken at collection
- Credit card charged without authorisation
- Company refused dispute engagement
Financial Breakdown (Reported)
- Damage charge: €1,100
- Chargeback: in progress
Outcome
Credit card chargeback in progress.
Context & Pattern Insight
Pre-existing damage charges are among the most commonly reported car rental disputes globally. The single most effective protection is comprehensive photographic documentation at both collection and return.
Source & Transparency: User-submitted complaint · Independently summarised, anonymised & structured for clarity · This report reflects user claims and has not been independently verified · ClaimAbroad does not accuse any business of wrongdoing.